PRE-ORDER PAYMENT CONDITIONS
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If you still need any assistance please email us at firstname.lastname@example.org or whatsapp us +351915070906 and we will help you finding your perfect fit. We reply from Monday to Friday.
Here you can design your own piece. Please fill in the order information and place your pre-order with half or full payment (5% discount).
Our personalizations can go from written words to designed elements. The sky is the limit, but our time to materialize your desires and designs has to be valued accordingly. Once your briefing is received, a sketch of your future piece will be sent by email for your pre-approval. We only start the embroidery process once the sketch is approved.
An advance or full payment is mandatory so you can place your order. At the end of the purchase process you will be provided two promo codes, depending on your choosing, use one of the codes before you checkout.
- For an advance payment we will charge 50% of price. We will request by email the pending value (50% of price + shipping) once the item is ready to ship.
- For a full payment we offer a 5% discount on the piece price and will charge (price - 5%) + shipping.
Note: For a bespoke piece the buying process will always have to be accompanied by an email or whatsapp, if you agree, exchange process. When we receive your order we will reach out to you so we can send you the catalogue from which you’ll choose your design. This will take approximately 24 working hours. After we receive your choice of embroidery, we will send a sketch within 5 working days. Production is limited and takes a specific timing which cannot be rushed. Any piece from the archive or a bespoke personalization can be made. Expect a period delivery of 4 to 8 weeks depending on the extent of our waiting list.