SHIPPING

All orders are processed and shipped at Martine Love Headquarters in Lisbon. 
We expect to ship within 48 working hours and orders should arrive in:

Express 2 hours

Same day

1 to 2 days

1 to 2 days

1 to 2 days

2 to 5 days

3 to 5 days

3 to 7 days

Lisbon

Lisbon, Oeiras & Cascais

PT

EU

CH

UK

USA & Canada

Rest of the World

14€

10€

7€

20€

50€

50€

50€

50€

All duties and taxes are at the customers expense and to be paid separately.

RETURNS & EXCHANGES

As our production is limited we cannot make exchanges.
So if you wish to buy another item you may place another order.

For returns, you have a 15 day period upon having received your order to return it and ask for a refund. 
Returned items must be shipped with a traceable courier service at the customer’s expense. All returned items must be unworn and with original tags and packaging.

Please fill in this return form with your order information and mail it together with delivery note to Martine Love Headquarters at Rua da Sociedade Farmacêutica 68 - 2D, 1150 - 341 Lisboa.

Please note that if an item is returned to Martine Love due to a customer’s refusal to pay import tax or customs duties, Martine Love will provisionally incur the financial charges in order to recover the item and a refund will be issued after the item is received.
All charges incurred by Martine Love throughout this process as well as an additional administrative fee (15€) will be charged on the customer’s standing credit.

SIZE GUIDE

We offer sizes:

Dresses

Blouses

Pants

Shirts unisex

XS / S / M / L / XXL

XS / S / M / L

XS / S / M / L

XXS / XS / S / M / L / XL / XXL

Our unisex shirts are loose-fit and one-size larger than normal clothing for women.

If you need any assistance please whatsapp us +351915070906 and we will help you finding your perfect fit.

CARE & REPAIR

How to care for your ML

Remember that every stain or odor has a preferred way of wash.
Please refer to the garment tag for specific care instructions.

To preserve color and garment:

1. Wash in 20º degrees water.

2. Tumble dry minimum program.

3. Hang on a hanger and dry in the shade, on the inside out.

For additional questions regarding care please contact your local laundry shop, get in touch with us or give it to your Mother.

REPAIRS

Things of quality have no fear of time, but time and life can leave a mark. 
You can count on us if your embroidery or item needs fixing.

Please write to us embroidery@martinelove.com for an assigned repair number. 

Fill in this repair form with your information and mail it to Martine Love Headquarters at Rua da Sociedade Farmacêutica 68 - 2D, 1150 - 341 Lisboa.

Items must be shipped and sent back with a traceable courier service at the customer’s expense. 

Repair is courtesy of Martine Love.

PRE-ORDER PAYMENT CONDITIONS

For a pre-order piece you should expect a period delivery of 4 weeks. But depending on the extent of our waiting list it can take a while less or more.
Production is limited and takes a specific timing which cannot be rushed. Any piece from the archive or a bespoke personalization can be made.

PAYMENT

An advance or full payment is mandatory so you can place your order. At the end of the purchase process you will be provided two promo codes, depending on your choosing, use one of the codes before you checkout.

- For an advance payment we will charge 50% of price. We will request by email the pending value (50% of price + shipping) once the item is ready to ship.
Code: PREORDER50

- For a full payment we offer a 5% discount on the piece price and will charge (price - 5%) + shipping.
Code: PREORDER05

SIZE GUIDE

While we are not able to provide size charts, please send us your height and weight information, so we can advise the best fit for you.

If you still have doubts please contact us at sales@martinelove.com

BESPOKE

Here you can design your own piece. Please fill in the order information and place your pre-order with half or full payment (5% discount).

PERSONALIZATION


Our personalizations can go from written words to designed elements. The sky is the limit, but our time to materialize your desires and designs has to be valued accordingly. Once your briefing is received, a sketch of your future piece will be sent by email for your pre-approval. We only start the embroidery process once the sketch is approved.

Payment


An advance or full payment is mandatory so you can place your order. At the end of the purchase process you will be provided two promo codes, depending on your choosing, use one of the codes before you checkout.

- For an advance payment we will charge 50% of price. We will request the pending value (50% of price + shipping) once the dress is ready to ship.

- For a full payment we offer a 5% discount on the piece price and will charge (price - 5%) + shipping.

Note: For a bespoke piece the buying process will always have to be accompanied by an email or whatsapp, if you agree, exchange process. When we receive your order we will reach out to you so we can send you the catalogue from which you’ll choose your design. This will take approximately 24 working hours. After we receive your choice of embroidery, we will send a sketch within 5 working days. Production is limited and takes a specific timing which cannot be rushed. Any piece from the archive or a bespoke personalization can be made. Expect a period delivery of 4 to 8 weeks depending on the extent of our waiting list.